Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Reorder a Service
You can reorder the service offering that originated this request. The Request Details view will be populated with the values you provided for the initial request.
To reorder a service:
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In the Dashboard, in the More Actions section, select the
My Orders tile to open the Requests view.
By default, all requests are displayed by date order, with the newest requests listed first. This list includes subscription names.
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Scroll up or down the list to browse requests.
- When you find a request that you are interested in, select the name of the request to display the Request Details view. This view displays the service request name and a brief description, group ownership, the subscription term, attached documents, and a cost breakdown of configuration selections.
- Click Reorder Service to open the Reorder Service view.
- Click Checkout to open the Service Checkout view.
- Enter a subscription name and description.
- Specify the subscription period (recurring or term, and start and end dates).
- (Optional) Click Make Changes to modify the option sets. The original option models persist unless you change them.
- (Optional) Click Attach File to attach documents that provide more information for the approver, such as a purchase order. Note: You must use Internet Explorer 10.0 or higher to attach documents to a service offering.
- Click Submit Request.
- Wait for the Request Confirmation view to see the order details, including the request number. Your request is subject to an approval process before it can be fulfilled and delivered.
- (Optional) In the Request Confirmation view, click View Request to open the Request Details view for detailed information.
- (Optional) In the Request Confirmation view, click Shop More to open the Service Offerings view to continue shopping.
- (Optional) In the Request Confirmation view, click Reorder Service to open the Service Offerings view and reorder again.
Note In the Review Confirmation view, some service offerings display the initial price of the subscription and the recurring fee for the subscription, and some service offerings do not display these prices. Your Consumer Organization Administrator configures the option to show or hide this pricing information in Marketplace Portal views. Depending on the configuration setting, these prices will or will not display in several views within the Marketplace Portal, such as Browse Catalog, Browse Catalog Details, Requests, Request Details, and Request Confirmation. As a best practice, your Consumer Organization Administrator might want to hide these prices if they will be used for department bill back purposes. For more information, see the CSA Management Console Help.
We welcome your comments!
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