Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Cancel a Request
You can cancel a request only if the status of the request is Cancelable.
In the Requests list view, you can:
- Cancel a single request, one at a time.
- Cancel all requests, all at the same time. This action cancels only the requests that are currently loaded in the Requests view.
Before you cancel a request, be aware of the following requirements and conditions:
- Requests must be canceled first before they can be deleted. Canceling a request might take some time to complete. Refresh the view several times until it does not show the requests as still being Cancelable.
- Cancelable and deletable requests cannot be concurrently acted on. Cancelable requests take precedence.
- When you cancel a request for a pending subscription modification, only the request for the modification is canceled. The subscription is not changed.
- If the request for a subscription has already been approved, you cannot cancel the request. However, you can cancel the subscription in the Subscriptions view.
- If you need to make a change to a request, you must first cancel the original request and then submit a new request with the correct configuration.
To cancel a single request in the list view:
- In the Dashboard, in the More Actions section, select the
My Orders tile to display the Requests view.
- In the All Requests States filter, select Cancelable.
- In the Requests view, scroll up or down the list to find the request you want to cancel.
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Click the cancel icon
next to the request you want to cancel.
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In the confirmation dialog, click Yes to confirm that you want to cancel the selected request. A message displays, confirming that your selected request was canceled.
To cancel all requests in the list view:
- In the Dashboard, in the More Actions section, select the
My Orders tile to display the Requests view.
- In the All Requests States filter, select Cancelable.
- Select List Actions.
- In the List Actions dialog, click Cancel All to cancel all items that are visible in the list. Caution: This action cannot be undone.
- (Optional) If you decide you do not want to cancel all items, click the close icon
to close the List Actions dialog.
- In the confirmation dialog, click Yes to confirm that you want to cancel all requests in the list. A message displays, confirming that all requests were canceled.
We welcome your comments!
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