Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Error Messages
Most error messages in ITBA are self-explanatory and the issues are easy to resolve.
Some of the more complex errors are listed below. The relevant entry in the Solution/Comment column provides a link to the detailed solution or workaround.
| Message | Where/ When |
Solution/Comment |
|---|---|---|
| ETL Fails to Complete | ||
| General Error | 'General Error Message' When running 'Test KPI\Metric' | |
| 404 - File Not Found or Service Temporarily Unavailable | ||
| SharedUIException | ||
| Incorrect Credentials Message When Logging on to XS Application or HTTP 403 Error | ||
| ETL Step Failure | ||
| Period Attribute is Invalid or Unknown | ||
| ETL Step is Running for Too Long | ||
| General or database connection error. |
|
|
| Date and Time Zone conversion errors | ||
| Error 403 | ||
| ETL error | Data Management - Run ETL - Content Flow Management | |
| If the column names do not match, an error is issued. | Semantic Layer - Data Loader Scheduler | |
| Instance displayed in the Data Source Management list with an Error status. | Data Management - Connect the Data Sources | |
| Step error in ETL Management | Data Management - Run ETL - Content Flow Management | |
| Error message in Table Preview page of Content Import wizard | Semantic Layer - Excel (or .CSV) File Loader | |
| Certificate error during log on | Logon | |
| Warnings or errors in logs | Logs and the LogTool | |
| License error icon | Licenses | |
| No valid data available | Explorer | Explorer - Overview. |
| Selected Metrics or KPIs have different units and/or periods in Pie Chart component. | The Pie Chart Component. | |
| Failed populating content for table: <table_name> <database_exception_number> | Data Loader Scheduler | |
| No user credentials found. | ITBA application | |
| Invalid customer. | ITBA application | |
| The application is out of date. Click the refresh button on your browser. | ITBA application | |
| Failed to get a response from the server. Check your network connection. | ITBA application | |
| The server denied your request. Your session might have timed out. Log on again. | ITBA application | |
| The category name cannot be empty. | ITBA application | |
| The component name cannot be empty. | ITBA application | |
| The component URL cannot be empty. | ITBA application | |
| The page name cannot be empty. | ITBA application | |
| The parameter name cannot be empty. | ITBA application | |
| A valid protocol must be specified for this URL. | ITBA application | |
| Error parsing URL | ITBA application | |
| Failed to get component categories. | ITBA application | |
| Failed to delete component categories. | ITBA application | |
| Failed to delete the component category. | ITBA application | |
| Failed to create component {0}. | ITBA application | |
| Failed to update properties for component {0}. | ITBA application | |
| Failed to create component category. | ITBA application | |
| Failed to get component categories. | ITBA application | |
| Failed to delete component. | ITBA application | |
| Failed to get components. | ITBA application | |
| Failed to save filter settings for page {0}. | ITBA application | |
| Failed to get preferences for the component. | ITBA application | |
| Failed to rename category {0}. | ITBA application | |
| Failed to get page categories. | ITBA application | |
| Failed to get pages. | ITBA application | |
| Failed to open a page. Page was not found. | ITBA application | |
| Failed to create page category. | ITBA application | |
| Failed to delete page category. | ITBA application | |
| Failed to rename page category. | ITBA application | |
| Failed to save page. | ITBA application | |
| Failed to update properties for page {0}. | ITBA application | |
| Failed to delete pages. | ITBA application | |
| Component {0} already exists. Provide a different name. | ITBA application | |
| Category {0} already exists. Provide a different name. | ITBA application | |
| Page {0} already exists. Provide a different name. | ITBA application | |
| To view this component, you must have a valid license. Contact your project administrator for more details. | ITBA application | |
| You are not allowed to view this component. Contact your project administrator for more details. | ITBA application | |
| The component was deleted. | ITBA application |
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