Configuration Management Overview

The HPE Service Manager Configuration Management application, referred to as Configuration Management throughout this chapter, supports the Configuration Management process. It enables you to define and control the components of services and infrastructure, and to maintain accurate configuration information about the historical, planned, and current state of services and infrastructure.

Configuration Management ensures that you identify, baseline, and maintain selected components of a complete IT service, system, or product as Configuration Items and that you control changes to them by requiring formal approvals. Configuration Management also ensures that you control releases into your business environments.

This section describes how Configuration Management implements the best practice guidelines for the Configuration Management processes.

Topics in this section include:

• Configuration Management within the ITIL framework
• Configuration Management application
• HPE Universal Configuration Management Database
• Configuration Management process overview
• Input and output for Configuration Management
• Key performance indicators for Configuration Management
• RACI matrix for Configuration Management