Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Processes and Best Practices Guide > Problem Management Overview > The Problem Management application

The Problem Management application

Problem Management helps you to minimize the effects of incidents caused by errors in the IT infrastructure. Problem Management helps you to prevent these errors from recurring. With Problem Management, the appropriate people can identify known errors, implement workarounds, and provide permanent solutions. Additionally, Problem Management enables you to identify errors in IT infrastructure, record them, track the history, find resolutions for them, and prevent their recurrence.

Problem Management helps your personnel to record resolutions and make them easily available to affected user groups, to react more quickly to issues related to incidents, and to proactively resolve issues before incidents occur. Over the long term, the use of Problem Management reduces the volume of incidents, and saves time and money.

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