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RACI matrix for Problem Management

A Responsible, Accountable, Consulted, and Informed (RACI) diagram (or RACI matrix) is used to describe the roles and responsibilities of the various teams or people that are responsible for delivering a project or operating a process.The matrix is especially useful for clarifying roles and responsibilities in cross-functional/departmental projects and processes.The following table displays the RACI matrix for Problem Management.

RACI matrix for Problem Management

Process ID

 Activity

Problem
Manager

Problem
Coordinator

Problem
Analyst

Change
Coordinator

SO 4.1

Problem Detection, Logging, and Categorization

A/I

R

 I

SO 4.2

Problem Investigation and Diagnosis

A

C

 R

SO 4.3

Problem Resolution

A

C

R

 R

SO 4.4

Problem Review and Closure

A/R

C

 

 

SO 4.5

Problem Monitoring

A/R

C

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