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RACI matrix for Request Fulfillment

A Responsible, Accountable, Consulted, and Informed (RACI) diagram or RACI matrix is used to describe the roles and responsibilities of various teams or people in delivering a project or operating a process. It is especially useful in clarifying roles and responsibilities in cross-functional/departmental projects and processes. The RACI matrix for Request Fulfillment is shown in the following table.

RACI matrix for Request Fulfillmen

Process ID

Activity

User/Requester

Request Coordinator

Request Analyst

Request Approver

Request Manager

SO 3.1

Receive Request

R

R

 

 

A

SO 3.2

Request Logging

 

R

 

 

A

SO 3.3

Request Authorization

I

C

 

R

A

SO 3.4

Request Fulfillment

I

R R

A/C

SO 3.5

Request Review

 

C

 

A/R

SO 3.6

Request Closure

I

R

 

A