Request Fulfillment application

The HPE Service Manager Request Fulfillment is an application used to manage user requests for products and services. Requests affect only the person making the request, or a subordinate group of employees. Examples include password resets, individual PC upgrades, and new employee setup.

The Request Fulfillment application enables business staff to improve their productivity or the quality of business services and products. It can also help reduce the cost of providing services and reduce people effort involved in requesting and receiving access to services. Moreover, the use of Request Fulfillment application can increase the control level of an organization’s services and the number of fulfilled requests.

Request Fulfillment includes the following key features:

• Request model, which defines the prerequisites, required authorizations, and sequenced or parallel standard tasks to fulfill the service request

• A detailed, customizable catalog of products
• Scheduling of service requests and tasks

• Automated request fulfillment

• Order and stock management
• Interaction with other Service Manager applications, such as Service Catalog, Configuration Management, Service Desk, Incident Management, Change Management, and Service Level Management

• Integration with other products, including:

  • Providing a common web service interface so that other products are able to access service requests and tasks

  • Integration with Asset Manager for request fulfillment billing