Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Processes and Best Practices Guide > Service Level Management Details > The Review phase

The Review phase

In Review phase, all stakeholders have the chance to review the agreed details and adjust in case requirements have changed or cannot be met. The review phase is the last prior to activating the agreement or contract.

The review phase should be used to double-check whether all underpinning OLAs and contracts meet the agreed targets of the SLA. By looking at the Underpinning Agreement tab the Service Level Manager can easily verify the associated OLAs/UCs.

In accordance to ITIL guidance, all OLAs/UCs should support the defined SLAs within the business. Where specific clauses and targets are required for an individual service, the conditions in the SLTs of the OLA/UC should be leveraged. By using the conditioned SLTs of the OLA/UC, the Service Level Manager can ensure that the agreed targets of the SLA are correctly covered.

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