Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Process Designer > Using Task Planner > Setting the input and output data in Task Planner

Setting the input and output data in Task Planner

The Input and Output fields in Task Planner enable you to configure the information that is pulled from the parent record into a task record, or pushed from the task record to the parent record.

Task Planner shares the following types of information between the parent and task records:

Values in fields in the parent record
User options
Additional properties

Information that is pulled into the task record from the parent record ("input") is displayed in a read-only field in the Additional Properties tab of the task record. If you configure "output" (information that is pushed from the task record to the parent record), an editable field is displayed in the Additional Properties tab of the task record. Values that you enter into this field are shared with the parent record.

To configure the input and output of planned tasks, follow these steps:

Open the record for which you want to plan a task.

For example, click Change Management > Change Queue, and then select a Change record from the queue. Or, click Request Fulfillment > Search Requests, enter your search criteria, and then click Search.
Click the Tasks tab in the record, and then click Edit in the Planned Tasks pane to open Task Planner.
Select the task for which you want to configure input or output, and then open the Input-Output tab.

Note You cannot configure the input and output of active tasks.
To configure input, click the icon at the right of the Input field, and then select one or more values from the drop-down list. If the value that you require does not appear in the list, you must create it as an additional property. For more information about how to do this, see the "Related tasks" section.

To configure output, click the icon at the right of the Output field, and then select one or more values from the drop-down list.

Note The output field supports additional properties only.
Click Save in the toolbar to save your changes.

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