Task Planner

Task Planner enables you to schedule tasks in ITSMA Service Management modules such as Change Management and Request Fulfillment.

Task Planner graphical interface

Task Planner graphical interface supports panning and zooming.

  • To zoom in or zoom out Task Planner graphical interface, click Zoom in or Zoom out in the toolbar.
  • To reposition the workflow within the graphical interface, move the outline box at the top right of the graphical interface, or click and drag the workflow background.

The following table describes the various statuses of a task and their appearance in the graphical interface.

Task status Graphic style Remarks

0-Waiting

 

0-Planned (opened)

This style appears when a task is created but still in Planned status because it is dependent on another task.

1-Ready

 

2-Assigned

 

3-In Progress

 

4-Blocked

 

20-Completed

 

21-Completed with problem

 

30-Canceled

 

31-Withdrawn

 

32-Failed