Words and Phrases
Set a parent incident
Before you can create a parent-child relationship between incidents, you must set an incident as the parent incident.
To do this, follow these steps:
- Open the incident record that you want to use as the parent incident.
- In incident details, select the Parent Incident check box.
- Click Save.
The Child Incidents section then appears under Related Records.
If you clear the Parent incident check box, the Child Incidents section then disappears. When you save the change, the parent incident ID is removed from the Link to Parent Incident field in all child incidents. That is, the parent-child relationships between these incidents are dismissed. In addition, if the Notify incident owner if Parent Incident flag was unchecked option is selected in incident settings, a notification is sent to all assignees of the child incidents.