Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Suspend a request

Suspend a request

Security Roles: Request Coordinator, Request Analyst

If you temporarily cannot process the request, you can suspend the request when it is in the Fulfillment phase. You need to specify when to reactivate the request and the justification for request suspension.

When reactivated time is reached, the request is automatically unsuspended and the status is changed back to “In Progress”. If you manually change the status back to “In Progress” before the reactivated time is reached, you need to provide a justification in the unsuspension wizard.

To suspend a request, follow these steps:

In the System Navigator, click Request Fulfillment > Request Queue or Search Requests.
Locate the request record that you want to suspend, and then double-click the record to open it.

Note You can only suspend requests that are in the Fulfillment phase.
In the Status field, select Suspended, and then click Save.

The Suspend Request wizard is displayed.
Select the reactivated time.
Enter the justification for suspending this request.
Click Finish. The request is now suspended.

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