Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Access Request Fulfillment reports

Access Request Fulfillment reports

Security Roles: Request Manager; Request Coordinator

The Reporting tool in ITSMA Service Management provides a number of out-of-box reports on the request data in your system. You can view these reports through a dashboard named Request Overview (Global). You can also create your own dashboards to display other reports of your interest.

To access Request Fulfillment reports, follow these steps:

Click Request Fulfillment > Request Overview.

By default, the Request Overview (Global) dashboard is displayed.
View the reports on the dashboard. For descriptions of these reports, see Report descriptions and usage.
If needed, click the New Dashboard button to add your own dashboards. For details, see Create a dashboard

Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.

Tip You can click Export to export the reports on a dashboard to PDF format.
Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default dashboard.

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