Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Process Designer > Process Designer Workflows > Workflow phases

Workflow phases

Workflow phases show the state of a record in the workflow and provide processing that must occur for the record to move to the next phase. Phases use transitions to move from one phase to another phase. Some of this processing can be manual, or it can be triggered by the rules or actions specified for that specific phase.

Within a workflow, you can specify a form to display when that phase is active. Use different forms on different phases to allow different information to be displayed and captured at various stages of the workflow.

Rule sets are defined in the phase or transition to enforce business logic, such as checking if the user has entered the required data or has proper security to perform a transition.

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