Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Process Designer > Process Designer Workflows > Workflow phases > Copy a phase

Copy a phase

Applies to User Roles:

System Administrator

Implementer

You can copy a phase in an existing workflow by using the graphical interface of the workflow editor. Every attribute of the phase is copied, apart from the name and display name. This feature enables you to create workflow phases that have similar attributes quickly.

To copy a phase in a workflow, follow these steps:

Click Tailoring > Process Designer > Workflows from the System Navigator to display the workflows list.
Open the workflow in which you want to copy a phase.
Select the phase that you want to copy, click Copy in the toolbar, and then click Paste. Alternatively, you can press Ctrl+C and Ctrl+V after you select the phase to copy.

The duplicate phase appears overlapping the copied phase. By default, the name of the new phase is "<copied phase name>_copy."
Modify the attributes of the phase as required.
Drag the copied phase to a convenient location in the workflow, and then add the necessary transitions.
Click Save to save your changes.

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