Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Capability word model > Capability words

Capability words

ITSMA Service Management provides a hierarchy of out-of-box capability words.

Note Capability words are case-sensitive.

Capability	Primary subordinate	Secondary subordinate	Application	Description
EditContacts			Any application mainly for admins to edit contacts (Administration)	Enables editing of contact records.
EditOperators			Any application mainly for admins to edit operators (Administration)	Enables editing of the password in operator records. If you are not SysAdmin, without this capability word even if you could edit some other operator information you wouldn't be able to change the password.
fscfull			Calendar	Enables full access and the ability to open and update change records from the web
fscread			Calendar	Enables read capability to FSC web calendar
HTMLTemplatesAdmin			Applications that use the HTML email feature.	Enables a user to manage or create HTML templates.
ODBC			Server Access	Grants access via ODBC32.DLL for reporting.
RESTful API			Web Services	Enables a user to execute a RESTful API request.
SOAP API			Web Services	Enables the user to login to Service Management and execute a SOAP API request.
SQLAdmin			SQL	Enables SQL administrator authority.
SQLAdmin	Db2Admin		DB2	Enables DB2 administrator capability.
SysAdmin			All Applications	Enables system administrator capability (i.e., everything).
	system.build		Administration	Grants access to old binary text format unload options. These are used to create a Service Management file system from scratch and must always be available to someone.
	programmer		RAD	Grants access to the application generator (ag).
	programmer	Debug	Debugger	Enables a non-sysadmin user to do debugging for testing purposes. Normal users should not have this capability word unless there is debugging being done for that user.
	AlwaysAdmin		Database Manager	Defaults administration mode to true when using the Database Manager.
	ChMAdmin		Change Management	Grants access to Change Management administration.
		change request	Change Management	Grants access to Change Management requests.
		change task	Change Management	Grants access to Change Management tasks.
		expedite change	Change Management	RFC management: this person may expedite changes.
	GUIAdmin		User Interface	Grants access to GUI administration.
		chart.breakdown	Charts	Enables the charting capability in the Service Management client.
		public.favorites	Favorites	Enables public favorites in the Windows / and Web client.
		user.favorites	Favorites	Enables the user favorites in the Windows / and Web client.
	menu.commands		Command line	Grants command line access to functions from menu.
	ICMAdmin		Configuration Management	Grants access to Configuration Management administration.
	inventory management		Configuration Management	Grants access to Configuration Management.
	help		Help	Enables the user to add or update help records
	IncidentAdmin		Incident Management	Grants access to Incident Management administration.
		amend suspension	Incident Management	Enables the capability to amend the Incident Management profile rights for suspend/unsuspend.
		incident management	Incident Management	Grants access to Incident Management.
	KMAdmin		Knowledge Management	The KMAdmin capability word enables a user to perform all Knowledge Management and Knowledge Centered Support (KCS) tasks for all document categories including the administrative tasks associated with maintaining the Knowledge Management system.
	knowledge engineer		IR Expert	Enables the capability to modify the adaptive learning records.
	mobile.admin		Mobile	Grants access to the HPE Portal for mobile user administration.
	mobile.admin	mobile.user	Mobile	Grants access to the HPE Portal for mobile users.
	ProbAdmin		Problem Management	Grants access to Problem Management administration.
	ProbAdmin	problem management	Problem Management	Grants access to Problem Management.
	query.window		Queries	Grants access to query window function in query.window application.
	QueryAdmin		Queries	Enables query administrator capability. Full access to query options/maintenance. Includes: query window, stored query usage and editing, etc. This is intended to be used like sysadmin, as an administrator, not for general usage. Please use caution assigning this as it gives access to create/modify stored queries, which can adversely affect system performance if not done correctly.
		mod.time.limit	Queries	Enables the user to modify the default time limit for a partial key query entered in either Database Manager or Change Management.
		partial.key	Queries	Enables the user to execute a partial key query in Database Manager or Change Management.
		partial.key.msg.skip	Queries	Enables the user to skip the partial key query message in Database Manager.
		query.stored	Queries	Enable user to execute stored queries when F6 (query) key is pressed, from any application. The user will be able to perform any stored query assigned to him/her or a group he/she belongs to (allowable groups in operator record).
		query.stored.mod	Queries	Enable user execute/modify access of stored queries when F6 (query) key is pressed from any application.
	OCMAdmin		Request Fulfillment	Allows access to Request Fulfillment administration, such as the approval delegation application.
		OCML	Request Fulfillment	Allows access to the legacy Request Management Line Item applications. Since Line Item is not supported in Request Fulfillment in Server Manager Codeless mode, it can be considered obsolete if you do not use it anywhere else.
		OCMO	Request Fulfillment	Allows access to Request Fulfillment order records.
		OCMQ	Request Fulfillment	Allows access to Request Fulfillment request records in the approval delegation application.
	svcCatAdmin		Service Catalog	Grants access to Service Catalog administration.
		service catalog	Service Catalog	Enables users to request items from catalog.
		svcCatDeptRequester	Service Catalog	Enables a department to request items from catalog.
		svcCatEmployeeRequester	Service Catalog	Enables an employee to request items from catalog.
		svcCatManagerRequester	Service Catalog	Enables a manager to request items from catalog.
		svcCatTechRequester	Service Catalog	Enables a technician to request items from catalog.
		svcCatRequestOnBehalf	Service Catalog	Enables an employee self-service (ESS) user to submit a service catalog request on behalf of another user.
	SDAdmin		Service Desk	Grants access to Service Desk administration.
	SDAdmin	service desk	Service Desk	Grants access to Service Desk.
	data administrator		Service Desk, Incident Management	Enables save, add and update on supporting tables from within Service Management and Incident Management.
	user		User	Grants basic access to an end user but does not grant the ability to add, delete, or reset.

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