Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Capability word model

Capability word model

Capability words provide a security mechanism to control access to ITSMA Service Management applications by enabling or disabling parts of the interface. You can add capability words to a user role or individual operator to control access to Service Management. In some cases capability words are redundant to the privileges and views that are already provided by application profiles. In cases where capability words and application profiles overlap, capability words take precedence.

Service Management stores capability words in the capability table, which you can access by opening the capability form in Database Manager, or by clicking System Administration > Ongoing Maintenance > Capability Words. To limit access, choose a subordinate capability word. To grant a broad range of permissions, choose a parent capability word, such as SQLAdmin or SysAdmin. If you create your own capability words or modify the default permissions, you can use the checkPermission() JavaScript function that is available in the script library to determine if an operator has a particular capability word. You must use this function to enforce the capability word model.

Send Help Center feedback