Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Process Designer > Process Designer Workflows > Workflow transitions > Create an automatic workflow transition

Create an automatic workflow transition

Applies to User Roles:

System Administrator

Implementer

An automatic transition moves the workflow to another phase based on data in the workflow record.

Note You can add a condition and rule sets to the automatic transition.

To create an automatic workflow transition, follow these steps:

Click Tailoring > Process Designer > Workflows.
Open the applicable workflow from the Workflows list .
Click the phase where the automatic transition will begin.
Hover your mouse until you see a hand symbol and then drag the mouse to add another phase.
Enter the following information.

Field	Description
Transition Type	Evaluates to one of the following transition types: Manual, Automatic, or Default. Select the Automatic transition type.
Description	Type a description of the transition. This description is displayed when you hover the mouse over the transition in the Workflow Viewer.
Condition	Evaluates to a condition that you can add to the transition.
Rule Sets	Evaluates to the rule sets you created for the transition. Click Add and then select the ID of the rule set you want to add. Click OK.

You have added an automatic transition.