Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Adding users > Operator templates > Create an operator template

Create an operator template

Applies to User Roles:

System Administrator

System Administrators can design operator templates for creating operator records for users that share common information and settings. For example, you can design one operator template for managers and another template for first-level Service Desk Agents. An operator template is an operator record containing all the common information that applies to operator records created from the template.

To create an operator template, follow these steps:

Note You can specify as many details in the new operator record template, as necessary.

Click System Administration > Ongoing Maintenance > Operators.
Enter the search criteria to find the operator record for which you want to create an operator template.
Fill in the necessary information, including application profiles, and proper permissions and settings.
In the Security tab, select the option Template Operator.
Click Add.

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