Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management overview > Change archival

Change archival

Closure of processed changes and tasks is a standard part of the workflow. The closure action not only supports saving of the record but separate validations, rules, and possibly even separate forms to ensure business success. Closing a change does not remove it from the database.

The most typical approach for archiving records is to leverage the chosen RDBMS tools from Oracle or MS SQL Server to perform their database administration for purging and archiving.

ITSMA Service Management provides an archive and purge tool that can be configured by table and criteria for archiving. This is a facility only the administrator would use. This capability allows the ability to archive either manually or on a scheduled basis.

One new capability in this area is the ability to take advantage of the HPE archive tool suite. These tools allow data to be archived out of Service Manager into a system accessible file system. The production or alternative instance of Service Management can then be used to access these data records.

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