Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management overview > Change notification and escalation

Change notification and escalation

Change Management leverages Process Designer workflows, but not direct HTML Mail rulesets, in contrast to all other Process Designer based modules. Instead, Change Management uses calls to the notification engine. As such, there are numerous out-of-box notifications available. These notifications can be customized easily to provide broad and deep control and oversight of the notifications and escalation behaviors throughout the workflow.

The Change Management workflows deliver alert options via the alert engine. This solution enables the definition of alerts including:

When the alert should be evaluated
What work schedule is appropriate for determining the alert evaluation
What conditions of the ChM record are indicative that the alert should trigger
Who should be notified when the alert has triggered
What actions should take place

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