Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management configuration > Configuring change models

Configuring change models

A change model is a record that is used to pre-define the contents of a specific type of Request for Change (RFC), including the information used to populate the RFC and tasks needed to complete the change. When you open a change request using a change model, all information is added automatically to the change without any action needed by the operator.

When creating a new change model, you can define the tasks to be completed and the dependencies between multiple tasks. When you create a new change, a list of change model templates appears. In the change model template, change models are grouped by category and subcategory. You can apply a change model to a change using the change model template.

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