Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management configuration > Configuring change models > Use change models in the Service Catalog connector

Use change models in the Service Catalog connector

User Roles: System Administrator

When adding a new Service Catalog item using the “Open a Change” connector, you can select a change model to open a change.

To use a change model when creating a service catalog item using the “Open a Change” connector:

Click Service Catalog > Administration > Manage Items in the System Navigator.
Click Add New Service Item.

The New Service Item Wizard appears.
Enter the information as needed for the new Service Catalog item, and then click Next.
Select Open a Change as the connector type and specify the parent category that this new item belongs to.
Click Next.
Select change category, change subcategory, and change model, and then click Next.
Specify all the fields to define the initial state of the change request this item creates.

Note All these fields are mandatory for creating the change requests. They must be specified either here or in the selected change model. If you leave any of these fields empty here, make sure this field has been defined in the selected change model. Otherwise, the change will not be created automatically after a request is approved.

The values specified here take precedence over those defined in the selected change model (or in the change templates used by the change model).
Click Finish.

After completing these steps, a Service Catalog item is created with the “Open a Change” connector. When a user orders this Service Catalog item and the request gets approved by the approver, a change record using the selected change model will be created. When the change record has gone through the change workflow and is closed, the interaction record is automatically closed.

Send Help Center feedback