Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Collaboration > UI navigation > Chat window (End User Chat only)

Chat window (End User Chat only)

The default End User Chat window is illustrated in the following screenshot:

Note Depending on the customization in ITSMA Service Management, this window may consist of additional fields, check boxes, and drop-down menus.

Callouts	Component	Description
1	Minimize button	Click to minimize the chat window. To restore the chat window, click the chat button again.
2	Close button	Click to leave the chat.
3	Text input area	Type your question in this area.
4	Start chat	Click to start chat after you have typed your question in the text input area. When you are waiting for a Service Desk agent or a virtual agent (Sage) to join the chat, this button changes to Cancel Chat and enables you to cancel your chat request.