Use > Service Manager Collaboration > UI navigation > Chat window (End User Chat only)

Chat window (End User Chat only)

The default End User Chat window is illustrated in the following screenshot:

Note Depending on the customization in ITSMA Service Management, this window may consist of additional fields, check boxes, and drop-down menus.

Callouts

Component

Description
1 Minimize button Click to minimize the chat window. To restore the chat window, click the chat button again.
2 Close button Click to leave the chat.
3 Text input area Type your question in this area.
4 Start chat

Click to start chat after you have typed your question in the text input area.

When you are waiting for a Service Desk agent or a virtual agent (Sage) to join the chat, this button changes to Cancel Chat and enables you to cancel your chat request.