Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Configure IDOL search for virtual agent

Follow these steps to configure the IDOL search settings for virtual agent:

Log on to Service Management as a system administrator.
From the System Navigator, click System Administration > Ongoing Maintenance > Collaboration > Service Desk ChatBot.
Click Search to display a list of existing virtual agents.
Select a virtual agent, and then configure the following settings on the IDOL Search Configuration tab:
- Max Return Results: Define the maximum number of Knowledge Management articles returned from IDOL search.
- Knowledgebase Libraries: Select the knowledgebase libraries to narrow the IDOL search. These libraries may include Catalog library, Knowledge library, and external libraries such as a SharePoint repository, a file system, or a web site if the corresponding connectors are set up in Smart Analytics.
Click Save.