Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Configure portrait for virtual agent

Follow these steps to update the out-of-box portrait for a virtual agent:

Log on to Service Management as a system administrator.
From the System Navigator, click System Administration > Ongoing Maintenance > Collaboration > Service Desk ChatBot.
Click Search to display a list of existing virtual agents.
Select a virtual agent, and then click Specify Image to open the Specify Image Location window.
Click Choose File to browse for another photo that is saved on your computer.

Note The supported image types are *.png, *. jpg, *.bmp, and *.jpeg.
Select your new photo and then click Open. Alternatively, double-click the new photo.

The system displays the new photo in the Portrait section automatically. To remove this photo, click Remove.
Click Save.
Restart the chat service to make the new portrait effective immediately.

Note If you do not want to restart the chat service, the new portrait will be effective after 30 minutes.