Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Collaboration > End User Chat > Service Desk agent tasks > Close a chat request

Close a chat request

Follow these steps to end a chat:

Click More > Close Chat Request on the header of the conversation window.
Select a closure code from the Completion Code drop-down list.
Click OK in the system prompt.

You will no longer receive messages or notifications from this conversation. After you have ended the current chat, the system broadcasts a message to the end user and identifies that you have ended the chat. Neither the end user nor you can send messages, but you can still view the chat content.

When a chat is closed, the corresponding chat request closes asynchronously by the Process Designer rule engine. The chat is automatically saved in the Service Management database.

Note End a chat does not delete the chat. Chats cannot be deleted.

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