Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Incident Management > Incident Management administrator tasks > Configure Incident Management settings

Configure Incident Management settings

Applies to User Roles:

System Administrator

To configure Incident settings:

Click Incident Management > Administration > Settings in the System Navigator.

Click Incident and then configure the following settings for the Incident application:

Setting	Description
Notify incident owner if Parent Incident flag was unchecked	When the Parent Incident flag is unchecked, a notification is sent to all the assignees of the child incidents that were related to this parent incident
Default Category	The default category when you register a new Incident. The out-of-box value for this parameter is "none".
Parent to Child Incident Default Status	When any of the following scenarios occurs, the status of the child incident changes to the default status that is specified in this setting. The parent-child relationship is dismissed from the parent incident The parent incident is closed and the Parent Incident Relationship Model is Parent Incident and Child Incidents close independently
Parent Incident Relationship Model:	Whether to close a child incidents when its parent incident is closed
Post back link to Child	The link file that posts the changes of certain fields in the parent incident to the corresponding fields in child incidents. This function works only when you select Close Child Incidents when Parent Incident closed in Parent Incident Relationship Model. You can customize the fields that are posted back to the child incidents. For more information about links, see Links.

Optionally, click the Incident Task and then configure the following settings for an incident task:

Setting	Description
Default Category	The default category when you register a new incident task. The out-of-box value for this parameter is "none".