Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Incident Management > Incident Management administrator tasks > Create a note

Create a note

Applies to User Roles:

System Administrator

Any note that an Administrator or Operator user creates is saved with the associated ITSMA Service Management records. You can add more notes each time you select the Notes option. Each set of notes has a time stamp and the name of the operator who created the note set.

You must have notes enabled by your Service Management System Administrator to use this feature. To enable notes for an Incident Management operator, select notes on the Incident Management Security Profile form. For the out-of-box system, only the System Administrator has notes enabled.

To create a note:

Do one of the following to locate a record:
1. Select an incident record from a queue.
2. Use search or advanced search to find one or more records.
Click More or the More Actions icon and select Notes.
Type the information in the Add New Note box.
Click Save.
Click Back.
Click Save & Exit.

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