Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Dynamic Data Exchange (DDE) > Architecture

Architecture

In the case of Service Management Telephony (standard system), the following occurs when a phone call comes in to the Windows client (Web Client):

RTE (Java telephony applet) generates a ReceiveInteraction event

Note In the Web client, the Java telephony applet prompts the user to save before receiving the call.
RTE (Java telephony applet) passes the event to the System Event Handler (SEH)
SEH starts the us.router RAD application in a new RAD thread

When you make a phone call, the RAD application sends a MakeCall event to the SEH, which invokes an RTE function (Java telephony applet).

While system events are normally communicated between the application layer and the RTE (Java telephony applet), they can also pass events between RAD applications and between RTE (Java telephony applet) functions.

To send a system event from RAD, use the event.send RAD Command panel. You must use -2 as the Thread ID. Fill in the Event Name with the name of the event and pass any parameters in the Names and Values arrays. Since each event is arbitrary, so are the parameters it requires.

When receiving a system event in a RAD application, use the event.name() and event.value() functions to get the event name and parameters for that event.

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