Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > BDM Mapping Management > Atom Mapping

Atom Mapping

The Atom Mapping tab of a BDM mapping defines the required mappings between certain fields in a BDM object and Atom (an XML-based document format for web feeds). The Service Management RESTful web service supports the standard Atom representation, which conforms to the Atom Publishing Protocol. According to the Atom Publishing Protocol, the following elements are required in an Atom 1.0 feed: title, id, and updated.

The following table describes the columns on the Atom Mapping tab.

Column Name	Description
BDM Object Field	The name of a valid field in the BDM object
Atom Object Field	The name of a valid Atom field.
Atom Object Field Type	The type of a valid Atom field.

Below is an example of an Atom mapping:

BDM Object Field	Atom Object Field	Atom Object Field Type
reference_number	title	String
last_modified_time	updated	DateTime
description	summary	String
global_id	id	String

In the resulting Atom xml representation below, the id, updated, title and summary elements will take the values of the BDM object fields global_id, last_modified_time, reference_number and description, respectively.

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
<entry xmlns="http://www.w3.org/2005/Atom" xmlns:ns2="http://a9.com/-/spec/opensearch/1.1/" xmlns:ns3="http://www.w3.org/1999/xhtml">
<id>urn:x-hp:software:servicemanager:incident:id:7B21A623-158B-45D4-9C7C-3D2821096A44</id>
<updated>2010-01-27T11:41:25.000+08:00</updated> 
<title type="text">IM10008</title> 
<summary type="text">Desktop DVD-drive makes strange noices</summary>

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