Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > BDM Mapping Management

BDM Mapping Management

**Applies to User Roles:**
System Administrator

The BTO Data Model (BDM) is intended to be used as a standard data model for integrations between HPE BTO products, for example, ITSMA Service Management and HPE Business Service Management (BSM) . In Service Management, a BDM mapping is a mapping between a Service Management object (associated to a file in Service Management) and a BDM object (predefined in BDM). A BDM mapping consists of the following parts: field mapping, value mapping, atom mapping, and configuration.

Note Service Management supports data mappings of the incident entity, which are compliant with three versions of BDM: 1.0, 1.1, and 1.2, respectively.

System administrators can create new BDM mapping configurations or customize existing BDM mapping configurations in Service Management.

To configure a BDM mapping in Service Management:

Go to System Administration > Ongoing Maintenance > BDM Mapping Management. The BDM mapping configuration search page opens.
Do one of the following:
- Search for an existing BDM mapping configuration.
  
  For example, enter incident in the BDM Name field, select 1.2 in the Version field, and then click Search. The mapping configuration of BDM object incident is displayed.
- Add a new BDM mapping configuration.
  1. In the BDM Name field, enter the name of a BDM object.
  2. In the Version field, select a version of BDM from the list.
  3. In the File field, click the Fill icon and then select the name of a file from the resulting list. This is the Service Management file that you want to map to BDM.
  4. Click Add. The new BDM mapping record is added.
Configure the mapping information on the following tabs:
- Field Mapping
  
  Note If you add a new field to the file associated to the Service Management object, you must click the Fill icon for the File field to refresh the field list in the SM Object Field column.
- Value Mapping
- Atom Mapping
- Configuration
For detailed description of the information on each tab, see the related topics.
(Optional) Click Publish to publish the BDM mapping.

Note Once published, a BDM mapping record becomes read-only.

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