Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > HPE Release Control (RC) > Upgrade Release Control integration

Upgrade the Release Control integration

Applies to User Roles:

System Administrator

If you are upgrading from an earlier version of ITSMA Service Management, after you have upgraded the Service Management applications, you need to upgrade the Release Control (RC) integration in Integration Manager (SMIS). This upgrade includes deleting the old RC integration instance, adding a new one and re-configuring the integration parameters.

Note If you are also upgrading your UCMDB and RC environments when upgrading the integration, you are recommended to do the upgrades in the following order (otherwise the integration may not work properly after the upgrades):

Upgrade UCMDB. For details, refer to the UCMDB documentation.
Upgrade RC. For details, refer to the Release Control documentation.
Upgrade Service Management. For details, see the following steps.

To upgrade the RC integration in Service Management, follow these steps:

Log on to Service Management as a System Administrator.
Upgrade the Service Manager applications. For details, see the ITSMA Service Management Upgrade Guide.
Click Tailoring > Integration Manager.
Delete the old RC integration instance.

Add a new RC integration instance. For detailed steps, see Add a Release Control integration.

Note The following RC integration parameters were introduced or renamed after the Service Management 9.20 release.

Parameter	Description
rc.username	(New) The user name of the RC user account that manages multitenancy in RC.
rc.password	(New) The password of the RC user account that manages multitenancy in RC.
rcStandalone	(New) Set to true to enable the RC integration to work without UCMDB; when set to false, both Service Management and RC must integrate with UCMDB for the integration to work.
rc.adapter.name	(Renamed from the `specified.service.desk` parameter in version 9.20) This is the name you specified when configuring the RC adapter for the Service Management server.
rcSimplified	Specify this value to true, a simplified and Section 508 compliant RC widget is embedded in SM.

Enable the RC integration instance.

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