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- Introduction
- Who Should Read this Guide?
- Supported Adapters
- Purpose of the Integration
- How CI Information is Synchronized Between UCMDB and Service Manager
- Discovery Event Manager (DEM)
- Discovery Event Manager managed fields
- Discovery Event Manager rules
- Add a configuration item in Discovery Event Manager
- View, modify, or delete a configuration item in Discovery Event Manager
- Customize changes in Discovery Event Manager
- Customize incidents in Discovery Event Manager
- Discovery Event Manager change open process
Discovery Event Manager
The Discovery Event Manager tool provides you with information about configuration items (CIs) in use by your organization. Discovery Event Manager collects data from associated Web services, such as the HPE Universal Configuration Management Database (UCMDB) for enterprise IT organizations. UCMDB captures, documents, and stores information about CIs, service dependencies, and relationships that support business services. The Discovery Event Manager tool takes the information captured by UCMDB and compares the actual state of each incoming CI record (both existing and new) to the managed field state of the CI record in ITSMA Service Management.
If the actual state of an incoming UCMDB CI record differs from the managed field state of the CI record in Service Management, the Discovery Event Manager tool works with Configuration Management and Change Management to perform any required changes to the incoming CI record according to the rules you have set in the Discovery Event Manager tool.
Related concepts
Discovery Event Manager managed fields
Discovery Event Manager rules
Discovery Event Manager rule options
Related tasks
Add a configuration item in Discovery Event Manager
Add a managed field in Discovery Event Manager
Add a rule in Discovery Event Manager
Customize changes in Discovery Event Manager
Customize incidents in Discovery Event Manager
Delete a set of rules in Discovery Event Manager
View, modify, or delete a configuration item in Discovery Event Manager
View, modify, or delete a managed field in Discovery Event Manager
View or modify rules in Discovery Event Manager
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