Discovery Event Manager managed fields

Managed fields are key fields in the ITSMA Service Management configuration item (CI) record types that the Discovery Event Manager tool uses to validate the incoming CI records from Web services. By default, the fields of the incoming CI records should match the key fields in the Service Management CI records.

If Discovery Event Manager discovers any discrepancies between the actual state of the incoming CI record fields and the Service Management managed fields, these discrepancies are handled by Change Management by default. Rules define what to do with a CI record to make it compliant with the CI record types in Service Management.