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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Using the ServiceManagerAdapter9-41 Adapter

Integrate > HPE Universal CMDB (UCMDB) > Universal CMDB Integration Guide > Using the ServiceManagerAdapter9-41 Adapter > Multi-Tenancy (Multi-Company) Setup

Multi-Tenancy (Multi-Company) Setup

The UCMDB-SM Integration supports a multi-tenancy configuration in which both the Service Manager and UCMDB systems track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID. In a multi-tenancy configuration, you can tailor the integration so that each tenant only sees and works with the CIs and CIRs that match their company ID. Multi-tenancy is intended for managed service providers (MSPs) who wish to offer Configuration Management as a service to multiple tenants.

Multi-Tenancy (Multi-Company) Support

Implementing Multi-Tenancy in the UCMDB-SM Integration

Mandanten SM Security Layer

What Multi-Tenant Information is Stored in UCMDB

What Multi-Tenant Information is Stored in Service Manager

Synchronization of Company Records

Tenant-Specific Discovery Event Manager (DEM) Rules

Multi-Tenancy Requirements

Setting up the Multi-Tenancy Integration in UCMDB

How to Install Separate Data Flow Probes for Each Tenant

How to Start Tenant-Specific Data Flow Probes

How to Configure IP Ranges for Tenant-Specific Data Flow Probes