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Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Using Boolean Operators
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| Topics that contain one string and do not contain another | ^ (caret) |
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| A combination of search types | ( ) parentheses |
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- Using the ServiceManagerAdapter9-41 Adapter
- How to Upgrade Your Integration
- Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Management
- Task 2. Upgrade Service Manager
- Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Upgrade UCMDB
- Task 6. Upgrade Field Mapping
- Task 7. Reconfigure an Integration Point
- Task 8. Run a Full Push to Resynchronize CI Names
- Task 9. Restore the DEM Rules in Service Manager
- Integration Setup
- Multi-Tenancy (Multi-Company) Setup
- Standards and Best Practices
- Tailoring the Integration
- Troubleshooting
- How to Upgrade Your Integration
How to Upgrade Your Integration
The logical name solution contains significant CI related code changes. For example, prior to version 9.41, Service Management used the logical.name field in the device table to store CI names. The logical.name field must be unique in the Service Management system, but UCMDB allows duplicate CI names. As a result, CIs may have to be renamed when they are pushed from UCMDB to Service Management. Starting with version 9.41, Service Management stores CI names in the display.name field in the device table, and stores unique CI identification numbers in the logical.name field. The display.name field allows duplicate values if they are pushed from UCMDB, and requires unique values for CIs that are created from Service Manager (unless they are not of the same CI type).
Before you proceed to the upgrade steps described in this
Perform the following steps to upgrade your integration to use the ServiceManagerAdapter9-41 adapter.
Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Management
Task 2. Upgrade Service Manager
Task 3. Copy Data to the joinnode Table
Task 4. Update the DEM Rules in Service Manager
Task 7. Reconfigure an Integration Point
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