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- How to Upgrade Your Integration
- Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Management
- Task 2. Upgrade Service Manager
- Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Upgrade UCMDB
- Task 6. Upgrade Field Mapping
- Task 7. Reconfigure an Integration Point
- Task 8. Run a Full Push to Resynchronize CI Names
- Task 9. Restore the DEM Rules in Service Manager
Task 2: Upgrade Service Manager
If you want to use the ServiceManagerAdapter9-41 adapter for the integration, you must upgrade Service Manager to version 9.41 or later, which uses display.name instead of logical.name for field mapping between UCMDB and Service Manager.
Note The upgrade includes the SM server, Windows and web clients, applications, Service Request Catalog (SRC), and Mobility client. If you upgrade only the server and clients and your applications version is still earlier than 9.41, you can only use an old adapter rather than any of the Service Manager 9.41 adapters.
For information about how to upgrade Service Manager, see the Service Manager Upgrade Guide.
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