Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Knowledge Management > Knowledge Management administration > Knowledge Management integrations

Knowledge Management integrations

Knowledge Management integrates with Service Desk, Incident Management, and Problem Management to help meet your business needs. When Knowledge Management is integrated with each of these ITSMA Service Management modules, users can do the following:

Starting at Service Desk, users responding to an Interaction record can search for similar interaction records with solutions.
Users updating Incident records can search for similar issues with solutions in the knowledgebases.
When working on Problem records, users can perform the following tasks:
- search for similar problems, incidents, known errors, or knowledge documents
- use the resolution from an existing resolved issue in a knowledgebase as a solution for the problem
- use the information from a problem resolution to create a new knowledge document

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