Use > Knowledge Management > Knowledge Management administration > Knowledge Management migration

Knowledge Management migration

Knowledge Management migration consists of several migration utilities, including a utility to import data from the core table in Service Management to the kmdocument table used by Knowledge Management.

The script wsdl2java.bat or wsdl2java.sh imports documents into the Knowledge Management tables in Service Management. The script library file KMSCCoreImport imports data from the core table in Service Management to the kmdocument table in the Knowledge Management application. This import migrates the IRExpert knowledge documents from previous versions of ServiceCenter.

To run the Knowledge Management migration utilities, you need a working knowledge of Service Management. To modify these utilities you need a working knowledge of Service Management applications and JavaScript.