Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Knowledge Management > Knowledge Management overview > Searching the knowledgebases > Knowledge documents > Published knowledge documents

Published knowledge documents

Published knowledge documents are documents that are available for searching and viewing. Some documents may only be viewed by internal users, while others can be viewed by internal and external users. Published documents can be edited by users with the Edit in place option selected for their Knowledge Management (KM) security profile. Users can add feedback to published documents. Users with appropriate privileges can create a working copy of the document and then make revisions.

The system displays a search screen instead of a list of published documents so that users can quickly find a published document or a group of published documents.

In the out-of-box system, a Knowledge-Centered Support (KCS) II user profile can publish internal documents and a KCS III user profile can publish internal and external documents.

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