Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Knowledge Management > Knowledege Management Workflows and Tasks > Access Knowledge Management reports

Access Knowledge Management reports

Applies to User Roles:

KM Admin

The Reporting tool in ITSMA Service Management provides a number of out-of-box reports on the knowledge data in your system. You can view these reports through dashboards named Knowledge Overview (Global), Knowledge Admin (Global) and Knowledge KPI (Global). You can also create your own dashboards to display other reports of your interest.

To access Knowledge Management reports, follow these steps:

Click Knowledge Management > Knowledge Overview. The Knowledge Overview (Global) dashboard is displayed.

Click Knowledge Management > Knowledge Admin. The Knowledge Admin (Global) dashboard is displayed.

Select Knowledge KPI (Global) from the dashboard drop-down list on the toolbar. The Knowledge KPI (Global) dashboard is displayed.
Modify the dashboard as needed:
- To add content to the dashboard, click Add Content on the toolbar.
- To remove a report from a dashboard, click X on the report window.
- To change the position or size of a report, drag-and-drop the report window or the border or corner of the report window.
Add your own dashboards as needed. For details, see Create a dashboard.

Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.

Tip You can click Export to export the reports on a dashboard to PDF format.
Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default one.

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