Scheduled processes
By default, Service Management provides the following scheduled processes:
| Scheduler Name | Runs as Process Name or Names | Description |
|---|---|---|
| KMUpdate | KMUpdate | This process checks for update records and sends them to the index |
| SLA | sla | This process monitors service level agreements and processes alerts. |
| Sync | sync | This process identifies orphan processes that were shut down improperly and frees up any resources they are using before stopping them. |
| agent | agent | This process manages charts from stored queries. |
| alert.processor | alert | This process manages Incident Management log messages and alerts. |
| availability.startup | availability | This process manages asset availability and updates outage statistics. |
| change.startup | change | This process manages change events. |
| contract | contract | This process manages contract events. |
| event.startup | event | This process manages asynchronous incoming events from the Eventin Queue. |
| gie.startup | gie | This is a legacy process from earlier versions of Service Management that manages incoming Prim Events. |
| inactive.startup | inactive |
If using the SM applications earlier than version 9.32, this process automatically logs off users who are inactive for a period of time. If using the SM applications version 9.32 or later, this process is obsolete. A new inactivity timer mechanism is used, which no longer requires this process. Note that this new mechanism requires your SM server, applications, and web client to upgrade to version 9.32 or later. As long as your applications is earlier than version 9.32, the old mechanism is used. |
| linker.startup | linker | This process manages related calls to closed incidents. |
| lister.startup | lister | This process manages global variables in the globallist file. |
| marquee | marquee | This process manages static marquee messages. |
| ocm.startup | ocm | This process manages request events. |
| printer.startup | despooler | This process manages server-side print requests. |
| problem | problem | This process manages IM alerts and messages. |
| report.startup | report | This process manages Report Writer reports and importing and exporting of reports. |
| scauto.startup | scautod | This process manages incoming and outgoing ServiceCenter Automate connections. |
Click here to show or hide links to related topics.
Related concepts
Related tasks
Restart stopped background processes automatically
Start a scheduled process
Stop a process
View all processes running on the server
View the active processes running on the server
View the inactive processes running on the server
View the system processes running on the server