Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Due dates

Problem Management uses date fields to set expectations for problem resolution.

Type of record	Date field name	Comments
Problem	Expected Resolution Date	You must specify a future date.
Task	Due Date	This date must occur on or before the expected resolution date for the problem unless the problem resolution date has already expired. The task owner cannot edit this date and time after initial entry.
Task	Expected Resolution Date	Read-only. This field has a value only if the parent problem record has an expected resolution date specified before you create the task. You cannot adjust the expected resolution date of the problem to fit the task.
Known error	Expected Resolution Date	This time and date are not dependent on the expected resolution date of the problem record.

Notes:

The default time (00:00:00) is midnight of the date specified. You may want to edit it to fall within daytime business hours.
Problem Management allows you to open a task for a problem record with an expired resolution date when necessary. The notification system continues to notify you that the resolution date of the problem with a status of past due is expired. You must close the new task before you can close the problem record with the expired resolution date.