Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Search the central Knowledge Base

Search the central Knowledge Base

Applies to User Roles:

System Administrator

To search the central Knowledge Base:

Click one of the following:
- Incident Management > Search Knowledgebase.
- Problem Management > Problem Control > Search Knowledge Base.
- Service Desk > Search Knowledge Base.
In the Search In section, make sure that all the knowledge base sources are selected.

Note: All the knowledge base sources are selected by default.
Type your search text in the Search Knowledgebase text box.
(Optional) Click Advanced, and enter your search criteria in the Filter by... section.
- All of these words: Search for documents that contain every one of these words.
- This exact phrase: Search for documents that contain this phrase exactly. These words are not expanded with a thesaurus.
- Any of these words: Search for documents that contain any of these words.
- None of these words: Narrow down the search to include only documents that do not contain any of these words.
(Optional) Narrow the search by specifying one or more fields in the Knowledge Library, Known Errors, Problems, Incidents, and Interactions sections.
Click Search.

Service Management displays the search results.