Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Problem Management > Problem Management workflows and user tasks > Access Problem Management reports

Access Problem Management reports

Applies to User Roles:

Problem Manager

Problem Coordinator

The Reporting tool in ITSMA Service Management provides a number of out-of-box reports on the problem data in your system. You can view these reports through a dashboard named Problem Overview (Global). You can also create your own dashboards to display other reports of your interest.

To access Problem Management reports, follow these steps:

Click Problem Management > Problem Overview.

By default, the Problem Overview (Global) dashboard is displayed.
View the reports on the dashboard. For descriptions of these reports, see Report descriptions and usage.
Add your own dashboards as needed. For details, see Update a dashboard

Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.

Tip You can click Export to export the reports on a dashboard to PDF format.
Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default one.

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