Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Programming Guide > Introduction to JavaScript in Service Manager > Using JavaScript in Service Manager > Counting records

Counting records

Counting the record set returned by a query is a frequent task in tailoring. Instead of fetching each record in a loop, you can use the ITSMA Service Management rtecall("count") more efficiently.

Recommended implementation using the doCount() method

function countFile(filename, query)

var file = new SCFile( filename );

var nCount = file.doCount( query );

var rc = getLastRC();

if (RC_SUCCESS == rc)

return nCount;

else

print( "Could not count records. " + RCtoString( rc ) );

return -1;

Recommended implementation using system.functions.rtecall("count"):

function countFile(file)

var iTotal= new SCDatum();

var returnCode = 1;

system.functions.rtecall("count", returnCode, file, "", iTotal);

return iTotal.getText();

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