Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Configuring setup options > System information record > Select Service Management portal

Select Service Management portal

Applies to User Roles:

System Administrator

From System Information Record, you can specify which portal (ESS, SRC, or Service Portal) is the active end user portal.

To select the active Service Management end user portal, follow these steps:

Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
Click the Active Integrations tab.
In the SM Portal field, select one of the following portals from the drop-down list:
- ESS
- SRC
- Service Portal
  
  Important For the suite, you must select Service Portal.
Click Save.