Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Configuring setup options > System information record > Set the default password reset

Set the default password reset

Applies to User Roles:

System Administrator

To set the default password reset:

Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
Click the Passwords tab.
Click the Password Standards tab.
Select one of the following options:
- Prevent Pwd Reset — select this option to disable the password reset option.
- Reset to User Name — select this option to reset passwords to the operator's login name.
- Prompt for Value — select this option to have ITSMA Service Management prompt the system administrator for a new password.
  Tip: For increased security, the system administrator can also select the password expired option in the operator record. Doing so requires reset users to change their passwords at the next login.
- Reset to Value — select this option to type a global password that applies to all reset users.
Click Save.